We’ve been operating in Hamilton since August 2014. The second, larger figure below and the graphics following it represent the Hamilton team’s cumulative housing outcomes from 1 August 2014 to 30 June 2021. The graphic includes a profile of the people we have supported into housing, the acuity of homelessness that was experienced at the time, and the type of housing that was sourced (eg private, community or public).

The first line of figures immediately below represent the team’s current caseload. The success of Housing First is its effectiveness in ending people’s homelessness. This outcome is measured by the proportion of people who remain in their homes. The international findings are that between 80 and 88 per cent of people in Housing First programmes will remain in their homes.

In addition to the outcomes below, we’ve also provided assistance to at least another 765 people with advice and guidance to help find a home.

Current caseload


active clients


people housed


remain housed

Since August 2014, our Hamilton team has supported


housing outcomes

…of the 995 housing outcomes


Client profile – Housed

16% Families

53% Single males

30% Single females

2% Gender diverse

While single males account for half of all the people we've worked with to date, we also work with many single females and people who identify as gender diverse. Nearly one-fifth of the people we have worked with were families with dependent children.



These children are a part of the families we’ve worked with who now have a permanent place to call home. Many of the single people we work with also have children who are living with other family members. Often, once they have moved from homelessness to a home of their own, they are able to be reunited with their children. This means the positive impact on families and children is likely to be greater than the figures presented here.

Acuity of homelessness n = 907


26% Rapid rehousing (VI-SPDAT score 0 - 6)

74% Housing First, permanent, supportive housing (VI-SPDAT score 7+)

The People’s Project uses the evidence-based and validated Vulnerability Index-Service Prioritisation Decision Assistance Tool (VI-SPDAT) to triage and assess the people we work with to ensure we are supporting and prioritizing the most vulnerable people in our communities. 

The questionnaire primarily relies on the self-reporting of those assessed, so it can not be influenced or manipulated by the service.

VI-SPDAT items are grouped under four subdomains: History of Housing and Homelessness, Risks, Socialization and Daily Functions, and Wellness. It may surprise you to know that questions regarding housing and homelessness make up only a very small part of the entire assessment. 

At the end of this assessment the person is allocated a rating between 1 and 16.  

The higher a person’s rating, the more complex the situation, and the more likely we are to need a high level of collaboration among services to work on a range of responses to the person’s needs, including, but not limited to, the type of housing they require.

Any score over 7 means the person’s level of vulnerability and complexity of needs is high. 

Housing type

63% Private rental

29% Kāinga Ora

8% Community housing

Landlords are an incredibly important partner for us because we do not own a supply of housing. As a Housing First service, our role is to work with chronically homeless people to find a home and support them to then be a successful tenant. We work with public, private and community landlords to find rental properties for clients to live in. Nearly two-thirds of the housing stock we source for our clients is from the private rental market. Nearly one-third is from Housing New Zealand and a small number of houses are provided by community housing providers such as LinkPeople.

Unite against COVID-19: We are at Alert Level 3 in Hamilton and Level 2 in Tauranga

Our offices are still currently closed to walk-ins. People experiencing homelessness can still phone us in HAMILTON on 0800 437 348 or TAURANGA on 0800 198 010 for advice and support.